Our Delivery and Returns Policy - Precious Packaging

DELIVERY INFORMATION

 *In addition to terms & conditions

Getting your goods to you safely and swiftly is of utmost importance to us. That’s why we ensure all our deliveries, home and abroad, are signed for. Please note that once a package has been signed for by someone, its safety is no longer our responsibility.

*DHL / Citylink / Fedex / DPD are not able to leave your order at your local Post Office. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick-up your order in person.*

Processing Your Order:

United Kingdom

Delivery prices and times depend on your location, how much you buy and how quickly you’d like to receive your order. Generally, If you place your order before midday, we will try and process your order the very same day, if not;

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If it’s after midday, the order won’t be processed until the following day.

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If it’s a Friday afternoon or a weekend, it won’t be processed until Monday. 

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For next day delivery, the order needs to be received before 12 noon to arrive on time, you will also receive a dispatch email to confirm its on its way.

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Within the UK mainland, Channel Islands and Northern Ireland, there are a number of delivery options open to you. However, if you reside in the Scottish Highlands, the prices are slightly different, as are the delivery services on offer.

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Some areas of the UK are charged a bit more to deliver orders. Specified Date deliveries are available to these locations, however the first possible delivery date will be 3 days after the order is placed. Additionally, the chosen date for delivery must be within 31 days of the order being made. 

Rest of the world 

Orders for the Rest of the World are sent by Air delivery. Delivery costs are calculated at the checkout, and are dependent on where an order’s being sent, how big it is and how much it weighs.

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This is not a next day delivery service, and the time scale is from dispatch and not from when the order was placed.

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You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.

More information 

*We cannot specify the exact time of your delivery, just the possible timeframe. You will be notified via email when your package is on its way.*

We do not process orders or dispatch on Saturdays, Sundays or UK Bank Holidays.

All timeframes below are stated from point of dispatch and you will be notified via email when your order is on its way. Deliveries will be made between 8.30am-6pm, Monday to Friday.

If your order’s taking longer than expected or you want to find out when it will arrive, you can check its progress at www.DHL.com DHL / Citylink / Fedex / DPD. Simply enter your consignment number in the box on the left of the homepage. Your consignment number will be sent to you via email when your order is dispatched. You can also find it by logging in to your account and viewing your order history. Please note the option to track your delivery is not available if you have chosen the Express checkout option. You’ll need to set up an account with us and use the normal checkout to use this service. If your order is severely overdue, please contact our Online Customer Service Team.

RETURNS INFORMATION

Returning an item back to us is easy. Just follow the 3 simple steps below. Returns must be made within 14 days of the receipt.

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RETURNS CODE:

Reasons for Return

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Write the corresponding letter into the ‘Return Code’ column beside the item your returning on the delivery note that came with your order.

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 Send the goods you wish to return along with the delivery note to:

Precious Packaging Returns Department

164 Ballynahinch Road

Lisburn

County Antrim

United Kingdom

BT27 5LP

For convenience, you can use the returns label on the other side of your delivery note. You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage.

Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or cover any loss.

Non-Returnable Products: Bespoke products cannot be returned for refund or exchange.

This does not affect your statutory rights.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 30 working days of receiving your package. While we hope you will be very happy with your purchase if you do have any problems please contact us immediately. If you need some help or have any questions please contact our Customer Services department who are more than happy to help

info@preciouspackaging.co.uk | 02892 107 002